What is Quality?

Quality is a degree of excellence or worth; "the quality of students has risen".

It is essentially about learning what you are doing well and doing it better. The term quality means different things to different people.

Quality is about:
- The measurement of Quality is the price of non-conformance.
- Meet people expectations.
- Meet customer standards.
- Seek to achieve continuous improvement.
- Satisfying stakeholders, those different people or groups with an interest in your organisation.
- Using what you learn to develop your life styles and its services.
- Knowing what you want to do and how you want to do to implement it.

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