Actively listening is not the same as agreement. It is a way of demonstrating that you intend to hear and understand another’s point of view. Here are some examples of active-listening statements:
“You’re annoyed by my lateness, aren’t you?”
“You sound really stumped难住about how to solve this problem.”
“I get the feeling you’re awfully busy right now.”
Active listening has several benefits:
It forces people to listen attentively to others.
It avoids misunderstandings, as people have to confirm that they do really understand what ...another person has said.
It tends to open people up, to get them to say more. When people are in conflict, they often contradict矛盾each other, denying否认 the opponents description of a situation.
